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Legal

Terms of Service

The rules governing your use of SME Managers.

Last updated: 11 June 2025  ·  Effective: 11 June 2025

These Terms of Service ("Terms") govern your access to and use of the SME Managers platform, operated by SME Managers ("we", "us", "our") at smemanagers.com. By creating an account or using the platform, you agree to be bound by these Terms. If you do not agree, do not use the platform.

1. The Service

SME Managers provides a cloud-based business management platform for Kenyan small and medium enterprises, including tools for inventory management, point-of-sale, expense tracking, customer management, staff management, and payroll processing.

We reserve the right to modify, suspend, or discontinue any part of the service at any time. Where reasonably practicable, we will give you at least 14 days' notice of material changes.

2. Accounts

Registration

You must provide accurate and complete information when creating your account. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Notify us immediately at support@smemanagers.com if you suspect unauthorised access.

Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement. By registering, you represent that you meet these requirements.

One account per business

Each store or branch is managed under a single organisation account. You may add team members with appropriate roles within your account.

3. Subscription and Billing

Plans

We offer a free Starter plan and paid plans (Growth, Enterprise). Details of features and pricing are available on our pricing page. Paid plan prices are quoted in Kenyan Shillings (KSh) and are inclusive of any applicable taxes.

Payment

Paid subscriptions are billed monthly in advance. We accept payment via M-Pesa and other methods listed at checkout. Your subscription renews automatically at the end of each billing period unless you cancel.

Free trial

New paid plan subscriptions include a 14-day free trial. No payment is required to start a trial. At the end of the trial period, your subscription will automatically convert to a paid plan unless you downgrade or cancel before the trial ends.

Refunds

We do not offer refunds for partial billing periods. If you cancel mid-period, you retain access until the end of the period you have paid for. We may offer refunds at our sole discretion in exceptional circumstances.

Changes to pricing

We may change subscription prices with at least 30 days' notice. Price changes will take effect at your next renewal date.

4. Acceptable Use

You agree not to use the platform to:

  • Violate any applicable Kenyan law or regulation
  • Store, transmit, or process data that is fraudulent, misleading, or that you do not have the right to use
  • Attempt to gain unauthorised access to any part of the platform or its infrastructure
  • Interfere with or disrupt the platform or servers
  • Use the platform to process transactions for illegal goods or services
  • Reverse-engineer, decompile, or create derivative works from the platform
  • Resell or sublicense access to the platform without our written consent

We reserve the right to suspend or terminate accounts that violate these restrictions, without prior notice in serious cases.

5. Your Data

You retain full ownership of all business data you enter into the platform (products, customers, sales, staff records, etc.). You grant us a limited licence to store, process, and display that data solely to provide the service to you.

You can export your data at any time from your account settings. On account closure, we will make your data available for export for 30 days before deletion.

Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms.

6. Intellectual Property

The SME Managers platform, including its design, code, trademarks, and content, is owned by us and protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the platform.

We welcome feedback and suggestions. Any feedback you provide may be used by us to improve the platform without any obligation to you.

7. Uptime and Service Levels

We aim for 99.9% monthly uptime, excluding scheduled maintenance. We will endeavour to perform scheduled maintenance outside peak business hours and will notify you in advance where possible.

In the event of extended unplanned downtime (more than 4 consecutive hours), we will credit your account with a pro-rata subscription credit upon request.

8. Limitation of Liability

To the maximum extent permitted by Kenyan law, we are not liable for:

  • Loss of profits, revenue, or business opportunity
  • Loss or corruption of data caused by factors outside our reasonable control
  • Any indirect, incidental, or consequential damages arising from your use of the platform

Our total liability to you in any calendar month is limited to the subscription fees you paid in that month.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud.

9. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, or damages (including legal fees) arising from your use of the platform, your violation of these Terms, or your infringement of any third-party rights.

10. Termination

You may close your account at any time from account settings. We may suspend or terminate your account if you breach these Terms, fail to pay subscription fees, or if we are required to do so by law.

On termination, your right to access the platform ceases immediately. Provisions of these Terms that by their nature should survive termination (including data handling, intellectual property, and limitation of liability) will do so.

11. Governing Law

These Terms are governed by the laws of Kenya. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the platform at least 14 days before they take effect. Your continued use of the platform after that date constitutes your acceptance of the updated Terms.

13. Contact

If you have questions about these Terms, please contact us: